Support

How to Get Help

For any questions or problems, please email us at support@klusquest.com. Including your device model, iOS version, and a screenshot can help us solve your issue faster.

Subscription and Purchase Questions

For questions about billing, payments, or refunds, it is best to contact Apple directly. You can manage your subscriptions in your device's Settings app under your Apple ID, or by visiting reportaproblem.apple.com.

If your purchase isn't active, you can use the "Restore Purchases" button in the parent settings area of the app.

How do I access the parent area?

Tap the key icon in the app and enter the PIN you chose during setup.

What if I forgot my PIN?

Please email us at support@klusquest.com and we will help you regain access.

How does the screen time reward work?

KlusQuest uses Apple's Screen Time APIs to temporarily shield the apps you select. When your child exchanges coins for screen time, the app can release those apps for the earned duration and then lock them again when time is up.

How do I link another device?

To sync with another device, go to the parent settings and generate a join code on the first device. On the second device, choose the option to join with a code. Once linked, all changes will appear on both devices.

How do I delete my data?

You can delete your account and all associated data by going to the parent settings and finding the account deletion option.