Support

Get help

Email support@klusquest.com with a description of the problem, your iPhone or iPad model, and your iOS version. Screenshots or a screen recording help a lot.

For subscription questions (billing, refunds, restoring purchases), Apple is fastest: Settings → your name → Subscriptions, or reportaproblem.apple.com. The app's parent settings also have a "Restore purchases" button.

How do I reach the parent area?

Tap the key icon at the top right of your child's mission board and enter the PIN you chose during setup.

Forgot your PIN?

Email us from the address you want to use for contact and we'll safely reset it together.

How does the screen-time reward work?

With Apple Screen Time (two devices in one Family Sharing group), KlusQuest can shield the apps you choose and release them for earned play time, then lock them again when the time is up. You set a daily maximum and a bedtime cut-off.

No Screen Time permission? Everything still works in voucher mode: the app keeps track of the earned minutes and you release the time yourself.

How do I link a second device?

Settings → Family sync → "Create join code" on the first device; choose "I have a code" on the second. Changes then appear on both devices almost instantly, so you and your co-parent always see the same thing.

Want your data deleted?

Parent area → Settings → Delete family and account erases everything, on the device and on the server. One email to support@klusquest.com also does it — see our privacy policy.